Frequently Asked Questions

Yes. Miniekut specializes in bespoke and made-to-order dresses. Custom designs can be created based on your preferred style, fabric, colour, embellishments, and overall vision. Custom orders may require a consultation before production.

We offer a wide range of sizes. Your dress is made according to the measurements and sizing information submitted with your order. Please always refer to our official size chart before selecting a size.

Compare your body measurements with our size chart rather than relying solely on your usual clothing size. Different brands use different sizing standards, so your usual size may not correspond to your Miniekut size.

Use a soft measuring tape and take your measurements while wearing fitted clothing or appropriate undergarments. Stand naturally and keep your body relaxed. The tape should be firm against your body without being excessively tight. Please follow our Measurement Guide carefully before submitting your measurements.

Yes. If you are unsure about taking your measurements yourself, you can book a one-on-one measurement consultation with our team. This can be conducted virtually, allowing us to guide you through the measurement process.

Clients are responsible for providing accurate measurements. Incorrect measurements may affect the final fit of your dress. Always double-check your measurements before submission or book a professional measurement consultation if you are unsure.

Production time generally takes approximately 2-4 weeks, depending on the design, level of detailing, embellishment, fabric availability, and order volume. More complex couture pieces may require additional production time.

We strongly recommend ordering well in advance of your event. Do not wait until the week of your event to place an order. Your production and shipping timeline must both be considered, especially for international orders.

Yes. Miniekut ships internationally, including to destinations such as the United States, United Kingdom, Canada, France, and Belgium. Shipping options and costs depend on the destination and the final package.

Orders are shipped using our available international shipping partners. Once your order has been dispatched, you will receive the relevant shipping and tracking information where applicable.

Delivery time depends on your destination, shipping method, customs processing, and other factors outside Miniekut's control. Production time and shipping time are separate, so clients should allow sufficient time for both.

Possibly. Customs duties, import taxes, clearance charges, and other destination-country fees are the responsibility of the client. These charges are determined by the customs authorities in the destination country and are not included in the dress price unless specifically stated.

Customs clearance is controlled by the destination country's authorities and is outside Miniekut's direct control. Delays caused by customs, inspections, incorrect recipient information, or unpaid import charges are not considered production delays by Miniekut.

No. Once an order has been placed and payment has been made, it cannot be cancelled under any circumstances. This applies because production, fabric sourcing, labour, and other resources may be committed immediately after an order is confirmed.

Changes may not be possible once production has commenced. If you need to make a change, contact Miniekut immediately. Any approved change may affect the price, production timeline, or delivery date.

Miniekut operates a No Refund Policy for confirmed orders. However, if you receive a dress that is materially different from what you ordered, you must contact us within 24 hours of delivery with clear photographic or video evidence. Where the complaint is verified and approved, an exchange may be offered.

Where a refund is specifically approved under Miniekut's policy, the refund will be processed within 7-14 business days. Refund processing time begins after the refund has been formally approved and the required information has been received.

Contact Miniekut within 24 hours of delivery. Provide your order details together with clear photographs or videos showing the issue. Complaints submitted after the 24-hour period may not qualify for an exchange or other remedy.

By placing an order with Miniekut, you confirm that you have reviewed and accepted our Order, Measurement, Shipping, Refund & Return, and Cancellation Policies. Please ensure that your measurements, delivery address, contact information, selected size, design, colour, and other order details are correct before making payment.

Yes. Installment payments are available for eligible orders of $1,000 and above. You may split your payment into two or three installments, subject to Miniekut's applicable payment terms.

Yes. Select the Colour Change option when placing your order and leave a note during checkout specifying the fabric change you would like. Any applicable price difference or design limitation will be communicated where necessary.

Yes. You can request an Express/Emergency Order by selecting the Express/Emergency Dress Order option on the website. An express fee of $200 is required to secure the booking, and this fee is deductible from your final dress balance.